our return policy
If you have purchased an item from www.danceworld.ie and would like to return it, you can do so within (excluding facemasks, tights and underwear) within 30 days of receipt for a refund. This is in line with current distance selling regulations.
Please send your Return to the address below:
Unit 18, Millennium Business Park
Cappagh Road, Dublin D11 EF62
No personal deliveries will be accepted at the above address. You can exchange item purchased on www.dancoworld.ie in any of our Dublin stores.
In all cases, the returned items must be in their original condition and suitable for resale which includes tags and any packaging. In the unlikely event that an item is returned to us in an unsuitable condition, we may decline to accept it and may send it back to you.
All returns must be made within 30 days from date of purchase, items purchased more than 30 days ago cannot be returned.
All items must be unused, with all labelling attached and in resale condition to qualify for a refund via original method of payment, shipping costs are non-refundable
Please pack up your item, complete with all the tags and completed return form as failure to do so may mean we will be unable to process your return.
We offer FREE returns via An Post. (*Republic of Ireland only*) Simply follow the steps below to return unwanted items. Items bought on danceworld.ie can only be returned for refund. We do not offer exchanges.
1. Fill out the return form which was shipped within your order. Remember to enclose this form within your returning parcel to enable us to process your return without delay.
2. Click on An Post return link to start the refund process.
3. To avoid delay we recommend using the drop-off option at your local post office rather than collection.
4. Please retain proof of postage until we have confirmed your refund has been completed. Returns can take few working days (excluding weekends and public holidays) to arrive back to us.
Please allow 7 working days for us to receive your return. Once received, we will inspect and process your return within 10 working days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, any refund will automatically be issued to the card used to make the original purchase. We will usually refund what you paid for your order but not the delivery charge unless your order was cancelled under the Selling Regulations or the entire order was faulty or incorrect.
We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged show box as this is considered part of the product.
Items should be returned to us within 30 days. Returns outside of this timeframe will not be accepted.
Please note - Sale items can't be returned for a refund unless faulty.
If you think there is a fault with an item you have purchased from www.danceworld.ie, please let us know straight away by e-mailing us on firstname.lastname@example.org with order details and images of the fault.
We do require the item to be returned to us for inspection. If we determine a genuine fault, the item will be replaced or refunded. You can return the item for free via An Post return link.
We do not offer exchanges online. Please return your order via FREE returns for refund and place a new order for your desired item.
However, if you can visit one of our branch’s items purchased on danceworld.ie can also be accepted in either of our stores for exchange with proof of purchase.
All goods being returned must be sealed in their original boxes or packaging including any tags, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.
Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.
Please note: Our online store cannot accept any returns/faulty items purchased from one of our stores. All items purchased in store, must be returned to store.