Delivery Information

Orders within the Republic of Ireland are delivered by An Post. European and international orders are delivered by GLS.

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Both couriers normally deliver Monday to Friday and may require a signature when your parcel arrives.

Please choose a delivery address where someone will be available to receive your order.

Republic of Ireland Delivery Charge

Flat shipping charge: €6.95 on all orders

Orders within the Republic of Ireland are delivered by An Post, normally between 9:00am and 5:00pm, Monday to Friday.

If no one is available to receive your parcel, An Post will provide instructions for arranging collection or another delivery attempt.

Please Check Your Delivery Details

We arrange delivery using the contact information supplied at checkout, including your:

• Full name
• Delivery address
• Email address
• Telephone number

Please check that all information is complete and correct before placing your order. Incorrect or incomplete details may delay delivery, and an additional charge may apply if your parcel needs to be redirected or sent again.

Shipping Terms and Conditions

1. Contact information

   A valid email address, telephone number and complete delivery address are required so that Dance World or the courier can contact you about your order.

2. Order tracking

   Tracking information will be emailed to you once your parcel has been dispatched. Please allow a little time for the courier’s tracking system to update.

3. Warehouse dispatch

   Orders are dispatched directly from our warehouse. Occasionally, stock availability may cause a short delay. We will make every reasonable effort to dispatch your order promptly and will contact you if there is a significant delay.

4. Estimated delivery times

   All delivery times are estimates and may be affected by factors outside our direct control. Deliveries to rural or remote addresses may take a little longer.

5. Delayed or missing parcels

   If your parcel is delayed, appears to be missing or has not arrived within the expected timeframe, please contact our Customer Service team. We will investigate the delivery with the courier and work to resolve the issue as quickly as possible.

📦 Important Information for Online Orders

Online purchases must be returned through our Online Returns Process if you require a refund.

Items purchased from www.danceworld.ie cannot be returned to a Dance World retail store for a refund. However, we are happy to offer an in-store exchange for an item of equal or greater value. If the replacement item costs more, the difference can be paid in store.

Unfortunately, our stores cannot issue refunds, partial refunds, gift cards or store credit for online purchases because our online and retail systems process payments separately. Thank you for your understanding.

Returning an Online Order

If you wish to return an unwanted item purchased from www.danceworld.ie, you may do so within 30 days of receiving your order, subject to the return conditions below.

For hygiene reasons, tights, underwear and face masks cannot be returned once opened or tried on unless they are faulty.

Our 30-day returns policy is offered in addition to your statutory consumer rights and does not affect those rights.

Return Address

Dance World Returns
Unit 18, Millennium Business Park
Cappagh Road
Dublin D11 EF62

Please note: This address is for postal returns only. Returns cannot be delivered in person.

In-Store Exchanges

You are welcome to visit either of our Dublin Dance World stores to exchange an item purchased online.

Please note:

• Online purchases can only be exchanged for products of equal or greater value.
• If the replacement item costs more, the difference can be paid in store.
• Our stores cannot issue refunds, partial refunds, gift cards or store credit for online purchases.

If you require a refund, the item must be returned through our Online Returns Process.

Return Conditions

To qualify for a refund under our 30-day returns policy, items must:

• Be returned within 30 days of delivery.
• Be unused and unworn.
• Have all original tags attached.
• Be returned in their original packaging where applicable.
• Be clean and in a resaleable condition.

Returns received in an unsuitable condition may be refused and returned to the sender.

European Union 14-Day Cooling-Off Period

For most online purchases delivered within the European Union, you have the right to notify us that you wish to cancel your order within 14 days of receiving it, without providing a reason. You then have a further 14 days to return the goods.

Returned items must be unworn and unused, with all original tags attached. Hygiene-related exclusions and other legal exemptions may apply.

If you cancel and return your entire order within the statutory cooling-off period, we will refund the standard delivery charge where required by law. Any additional cost for an enhanced or express delivery service is not refundable beyond the standard delivery amount.

€4.95 An Post Returns – Republic of Ireland

Customers in the Republic of Ireland can return eligible items using our An Post returns service for a flat charge of €4.95.

Simply follow the instructions below to generate your return label.

How to Return an Item with An Post

1. Complete the returns form included with your order and place it inside your parcel. This helps us process your return without delay.
2. Visit the An Post returns page and follow the instructions to generate your return label.
3. We recommend using the drop-off option at your local post office rather than arranging a collection.
4. Keep your proof of postage until we have confirmed that your refund has been completed.

Please allow up to 7 working days for your parcel to reach us, excluding weekends and public holidays.

Once your return has been received, we aim to inspect and process it within 10 working days. We will email you to confirm that your return has arrived and to notify you whether your refund has been approved.

Approved refunds will be issued automatically to the original payment method. Standard delivery charges are not normally refunded under our extended 30-day returns policy unless the goods are faulty or incorrect, or the delivery charge must be refunded under your statutory cancellation rights.

If you have received a faulty or incorrect item, please contact our Customer Service team before returning it. The €4.95 return charge will not apply to confirmed faulty or incorrectly supplied items.

At Dance World, we prioritize the security of your personal and payment information. We are committed to providing a safe and secure shopping experience. Below are the details of our secure payment policy:

1. Payment Methods

We accept a variety of payment methods to ensure convenience and flexibility for our customers. Accepted payment methods include:

• Credit Cards: [Visa, MasterCard, American Express, etc.]
• Debit Cards
• PayPal
• Other payment methods, e.g., Apple Pay, Google Pay, etc.

2. Encryption and Security

To protect your payment information, we use advanced encryption technology:

• All transactions are processed through secure servers using SSL (Secure Socket Layer) encryption.
• Your credit card information and personal data are never stored on our servers.

3. Fraud Prevention

We employ various fraud detection measures to ensure the safety of our customers:

• Orders may be subject to verification for suspicious activity.
• Our team regularly monitors transactions to prevent unauthorized use.

4. Privacy Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We do not sell or share your information with third parties without your consent, except as necessary to process your payments or fulfill your orders.

5. Secure Checkout

To further enhance your security, we encourage you to follow these tips during the checkout process:

• Ensure that you are accessing our website via a secure connection (look for “https://” in the URL).
• Avoid using public Wi-Fi when entering sensitive payment information.
• Keep your login credentials confidential and do not share them with others.

6. Contact Us

If you have any questions or concerns regarding our secure payment policy, please do not hesitate to contact our customer service team at team@danceworld.ie. We are here to assist you!

Thank you for choosing Dance World for your shopping needs. Your security and satisfaction are our top priorities!

Track Your Order – Dance World x An Post

Thank you for shopping with Dance World! We want to keep you updated every step of the way. Here’s how you can easily track your order through An Post Ireland:

1. When Your Order Ships

Once your order has been packed and dispatched, we’ll send you a shipping confirmation email. This email includes:

• Your An Post tracking number
• A direct link to track your parcel online

2. How to Track Your Order

To follow your order’s journey:

• Open your shipping confirmation email
• Click the tracking link provided, or go directly to An Post Tracking
• Enter your tracking number in the search box for live updates

3. What the Tracking Updates Mean

Here’s what you might see on your tracking page:

• Pre-advice Received – We’ve created the label and An Post has been notified
• In Transit – Your order is on its way
• Out for Delivery – It’s arriving today!
• Delivered – Your order has been delivered and signed for

4. Delivery Notes

An Post delivers Monday to Friday, between 9am–5pm. A signature is required on delivery. If you’re not available, a missed delivery notice will be left so you can reschedule or collect from your local depot.

5. Need Help?

If your tracking number isn’t working or your order seems delayed, don’t worry. Just contact our Customer Service Team and we’ll look into it right away.

Gift Cards & Vouchers

Not sure what size, style, or shoe to choose? Give the gift of dance and let them pick what they love!

Two Ways to Gift:

In-Store Gift Cards
Shopping in person? Our classic physical gift cards are available at both our Parnell Street and Ranelagh locations. They're perfect if you want something to pop into a card, wrap up in a bow, or hand over with a big smile. Great for birthdays, recitals, or “just because” moments!

Online Vouchers
Prefer to shop from the sofa (or send a gift across the miles)? Our online gift vouchers are fast, fuss-free, and delivered straight to your inbox. Powered by Shopify, they come with a unique code that can be used at checkout on our website – perfect for last-minute surprises or long-distance gifting.

How to Use:

• In Store Gift Cards: Just bring your physical gift card to the till.
• Online Vouchers: Pop the voucher code into the box at checkout – done!

A Few Things to Know:

• Gift cards and vouchers don’t expire – ever! (loads of time to decide).
• Can be used on everything from pointe shoes to tutus.
• Non-refundable and can’t be exchanged for cash.
• Lost cards = gone for good, so keep them safe!

Questions about gifting? Get in touch – we’re here to help wrap it up!