Customer Care

When will my order ship?

Here’s how it works: you order → we process → we ship → you receive your order



Ordering takes a few seconds. Standard processing takes 1-3 business days. Then one of our carriers takes it from there and you will get your order delivered after additional 1-3 business days. In total, you should expect to receive your order within 6 working days after you placed in your order unless otherwise stated for specific products. You’ll get a shipment notification email with a tracking number as soon as your package ships. It’s on the way!

How We Ship Your Order?

Orders are shipped via An Post - ROI and GLS - Europe/World. Tracking information will be emailed once your order has been dispatched. Both companies require a signature on receipt and operate Monday to Friday.  Please ensure there is someone available to accept and sign for your parcel.

What are the delivery costs - Republic of Ireland

We schedule shipments with the contact details provided at checkout (email, phone number, and delivery address). Always make sure the information provided at checkout is correct to avoid unnecessary delays with your delivery.


All orders are sent via An Post and will be delivered anytime between 9am and 5pm. A signature will be required upon receipt of your order. If there is no-one available to accept the package a calling card will be left behind for you so you can re-arrange delivery.

Flat Shipping Charge - €6.50 on all orders

SHIPPING T&C

📦 Important Information for Online Orders

Returning an Online Order

If you have purchased an item from www.danceworld.ie and wish to return it, you may do so within 30 days of receiving your order (excluding tights, underwear and face masks, which cannot be returned for hygiene reasons).

This policy complies with the current Distance Selling Regulations.

Return Address

Dance World Returns
Unit 18, Millennium Business Park
Cappagh Road
Dublin D11 EF62

Please note: This address is for postal returns only. Personal deliveries cannot be accepted.

In-Store Exchanges

If you prefer, you are welcome to visit either of our Dublin Dance World stores to exchange an item purchased online.

Please note:

• We can only exchange for products of equal or greater value.
• If the new item costs more, you simply pay the difference.
• We cannot issue refunds, partial refunds, gift cards or store credit in-store for online purchases.

If you require a refund, the item must be returned through our online returns process.

Return Conditions

To be eligible for a refund, all returned items must:

• Be returned within 30 days of delivery.
• Be unused and unworn.
• Have all original tags attached.
• Be returned in their original packaging where applicable.
• Be in a clean, resaleable condition.

Returns received in an unsuitable condition may be refused and returned to the sender.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Free Returns (Republic of Ireland)

We offer FREE An Post returns for customers within the Republic of Ireland.

Simply follow the instructions in our Returns Portal to generate your free returns label.

How to make An Post free return?

1. Fill out the return form which was shipped within your order. Remember to enclose this form within your returning parcel to enable us to process your return without delay.
2. Click on  An Post return link to start the refund process.
3. To avoid delay we recommend using the drop-off option at your local post office rather than collection.
4. Please retain proof of postage until we have confirmed your refund has been completed. Returns can take few working days (excluding weekends and public holidays) to arrive back to us.

Please allow 7 working days for us to receive your return. Once received, we will inspect and process your return within 10 working days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is  approved, then your refund will be processed, any refund will automatically be issued to the card used to make the original purchase. We will usually refund what you paid for your order but not the delivery charge unless your order was faulty or cancelled under the Selling Regulations or the entire order was faulty or incorrect.

At Dance World, we prioritize the security of your personal and payment information. We are committed to providing a safe and secure shopping experience. Below are the details of our secure payment policy:

1. Payment Methods

We accept a variety of payment methods to ensure convenience and flexibility for our customers. Accepted payment methods include:

• Credit Cards: [Visa, MasterCard, American Express, etc.]
• Debit Cards
• PayPal
• Other payment methods, e.g., Apple Pay, Google Pay, etc.

2. Encryption and Security

To protect your payment information, we use advanced encryption technology:

• All transactions are processed through secure servers using SSL (Secure Socket Layer) encryption.
• Your credit card information and personal data are never stored on our servers.

3. Fraud Prevention

We employ various fraud detection measures to ensure the safety of our customers:

• Orders may be subject to verification for suspicious activity.
• Our team regularly monitors transactions to prevent unauthorized use.

4. Privacy Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We do not sell or share your information with third parties without your consent, except as necessary to process your payments or fulfill your orders.

5. Secure Checkout

To further enhance your security, we encourage you to follow these tips during the checkout process:

• Ensure that you are accessing our website via a secure connection (look for “https://” in the URL).
• Avoid using public Wi-Fi when entering sensitive payment information.
• Keep your login credentials confidential and do not share them with others.

6. Contact Us

If you have any questions or concerns regarding our secure payment policy, please do not hesitate to contact our customer service team at team@danceworld.ie. We are here to assist you!

Thank you for choosing Dance World for your shopping needs. Your security and satisfaction are our top priorities!

Track Your Order – Dance World x An Post

Thank you for shopping with Dance World! We want to keep you updated every step of the way. Here’s how you can easily track your order through An Post Ireland:

1. When Your Order Ships

Once your order has been packed and dispatched, we’ll send you a shipping confirmation email. This email includes:

• Your An Post tracking number
• A direct link to track your parcel online

2. How to Track Your Order

To follow your order’s journey:

• Open your shipping confirmation email
• Click the tracking link provided, or go directly to An Post Tracking
• Enter your tracking number in the search box for live updates

3. What the Tracking Updates Mean

Here’s what you might see on your tracking page:

• Pre-advice Received – We’ve created the label and An Post has been notified
• In Transit – Your order is on its way
• Out for Delivery – It’s arriving today!
• Delivered – Your order has been delivered and signed for

4. Delivery Notes

An Post delivers Monday to Friday, between 9am–5pm. A signature is required on delivery. If you’re not available, a missed delivery notice will be left so you can reschedule or collect from your local depot.

5. Need Help?

If your tracking number isn’t working or your order seems delayed, don’t worry. Just contact our Customer Service Team and we’ll look into it right away.

Gift Cards & Vouchers

Not sure what size, style, or shoe to choose? Give the gift of dance and let them pick what they love!

Two Ways to Gift:

In-Store Gift Cards
Shopping in person? Our classic physical gift cards are available at both our Parnell Street and Ranelagh locations. They're perfect if you want something to pop into a card, wrap up in a bow, or hand over with a big smile. Great for birthdays, recitals, or “just because” moments!

Online Vouchers
Prefer to shop from the sofa (or send a gift across the miles)? Our online gift vouchers are fast, fuss-free, and delivered straight to your inbox. Powered by Shopify, they come with a unique code that can be used at checkout on our website – perfect for last-minute surprises or long-distance gifting.

How to Use:

• In Store Gift Cards: Just bring your physical gift card to the till.
• Online Vouchers: Pop the voucher code into the box at checkout – done!

A Few Things to Know:

• Gift cards and vouchers don’t expire – ever! (loads of time to decide).
• Can be used on everything from pointe shoes to tutus.
• Non-refundable and can’t be exchanged for cash.
• Lost cards = gone for good, so keep them safe!

Questions about gifting? Get in touch – we’re here to help wrap it up!