Frequently Asked Questions
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 2 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
You can track An Post parcels here
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Christmas Shipping
Christmas Shipping
Due to the high number of deliveries at Christmas time, An Post occasionally experiences delays. Please anticipate a potential additional waiting time for your parcel to arrive. We apologise for any inconvenience caused.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. All goods being returned must be sealed in their original boxes or packaging including any tags, and then safely packaged. You are responsible for the return of the items, and any damage caused to them whilst in transit back to us may affect your chances of a full refund.
Marked, scuffed or dirty shoes and/or items displaying obvious evidence of wear will be returned to the customer. We are not responsible for any items that are returned to us in error.
Please note: Our online store cannot accept any returns/faulty items purchased from one of our stores. All items purchased in store, must be returned to store.
Please refer to our Returns Policy page for more details on eligible products.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
We do not offer exchanges online. Please return your order via FREE returns (ROI only) for refund and place a new order for your desired item.
However, if you can visit one of our branch’s items purchased on danceworld.ie can also be accepted in either of our stores for exchange with proof of purchase.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes up to 10 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Refunding Shoes
Refunding Shoes
We advise to try on shoes on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged show box as this is considered part of the product.
Items should be returned to us within 30 days. Returns outside of this timeframe will not be accepted.
Can I Return Sale Items
Can I Return Sale Items
Please note: Sale items are non-refundable, unless they are damaged, faulty, or not as described, in accordance with Irish and EU consumer protection laws.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 1-5 business days after your order is processed. In total, you can expect to receive your order within 3-10 business days. Delivery times may vary depending on your location.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
