Returns & Refunds - Dance World
📦 Important Information for Online Orders
Items purchased on www.danceworld.ie cannot be returned for a refund in our Dance World retail stores. We are happy to offer an in-store exchange instead, provided the replacement item is of an equal or higher value than the original purchase. Any price difference can simply be paid in store. Unfortunately, our stores cannot issue refunds, partial refunds, gift cards or store credit for purchases made online, as our online and retail systems process payments separately. Thank you for your understanding.
Returning an Online Order
If you have purchased an item from www.danceworld.ie and wish to return it, you may do so within 30 days of receiving your order (excluding tights, underwear and face masks, which cannot be returned for hygiene reasons).
This policy complies with the current Distance Selling Regulations.
Return Address
Dance World Returns
Unit 18, Millennium Business Park
Cappagh Road
Dublin D11 EF62
Please note: This address is for postal returns only. Personal deliveries cannot be accepted.
In-Store Exchanges
If you prefer, you are welcome to visit either of our Dublin Dance World stores to exchange an item purchased online.
Please note:
- We can only exchange for products of equal or greater value.
- If the new item costs more, you simply pay the difference.
- We cannot issue refunds, partial refunds, gift cards or store credit in-store for online purchases.
If you require a refund, the item must be returned through our online returns process.
Return Conditions
To be eligible for a refund, all returned items must:
- Be returned within 30 days of delivery.
- Be unused and unworn.
- Have all original tags attached.
- Be returned in their original packaging where applicable.
- Be in a clean, resaleable condition.
Returns received in an unsuitable condition may be refused and returned to the sender.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Free Returns (Republic of Ireland)
We offer FREE An Post returns for customers within the Republic of Ireland.
Simply follow the instructions in our Returns Portal to generate your free returns label.
How to make An Post free return?
- Fill out the return form which was shipped within your order. Remember to enclose this form within your returning parcel to enable us to process your return without delay.
- Click on An Post return link to start the refund process.
- To avoid delay we recommend using the drop-off option at your local post office rather than collection.
- Please retain proof of postage until we have confirmed your refund has been completed. Returns can take few working days (excluding weekends and public holidays) to arrive back to us.
Please allow 7 working days for us to receive your return. Once received, we will inspect and process your return within 10 working days, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, then your refund will be processed, any refund will automatically be issued to the card used to make the original purchase. We will usually refund what you paid for your order but not the delivery charge unless your order was faulty or cancelled under the Selling Regulations or the entire order was faulty or incorrect.
