📦 Important Information for Online Orders

Online purchases must be returned through our Online Returns Process if you require a refund.

Items purchased from www.danceworld.ie cannot be returned to a Dance World retail store for a refund. However, we are happy to offer an in-store exchange for an item of equal or greater value. If the replacement item costs more, the difference can be paid in store.

Unfortunately, our stores cannot issue refunds, partial refunds, gift cards or store credit for online purchases because our online and retail systems process payments separately. Thank you for your understanding.

Returning an Online Order

If you wish to return an unwanted item purchased from www.danceworld.ie, you may do so within 30 days of receiving your order, subject to the return conditions below.

For hygiene reasons, tights, underwear and face masks cannot be returned once opened or tried on unless they are faulty.

Our 30-day returns policy is offered in addition to your statutory consumer rights and does not affect those rights.

Return Address

Dance World Returns
Unit 18, Millennium Business Park
Cappagh Road
Dublin D11 EF62

Please note: This address is for postal returns only. Returns cannot be delivered in person.

In-Store Exchanges

You are welcome to visit either of our Dublin Dance World stores to exchange an item purchased online.

Please note:

• Online purchases can only be exchanged for products of equal or greater value.
• If the replacement item costs more, the difference can be paid in store.
• Our stores cannot issue refunds, partial refunds, gift cards or store credit for online purchases.

If you require a refund, the item must be returned through our Online Returns Process.

Return Conditions

To qualify for a refund under our 30-day returns policy, items must:

• Be returned within 30 days of delivery.
• Be unused and unworn.
• Have all original tags attached.
• Be returned in their original packaging where applicable.
• Be clean and in a resaleable condition.

Returns received in an unsuitable condition may be refused and returned to the sender.

European Union 14-Day Cooling-Off Period

For most online purchases delivered within the European Union, you have the right to notify us that you wish to cancel your order within 14 days of receiving it, without providing a reason. You then have a further 14 days to return the goods.

Returned items must be unworn and unused, with all original tags attached. Hygiene-related exclusions and other legal exemptions may apply.

If you cancel and return your entire order within the statutory cooling-off period, we will refund the standard delivery charge where required by law. Any additional cost for an enhanced or express delivery service is not refundable beyond the standard delivery amount.

€4.95 An Post Returns – Republic of Ireland

Customers in the Republic of Ireland can return eligible items using our An Post returns service for a flat charge of €4.95.

Simply follow the instructions below to generate your return label.

How to Return an Item with An Post

1. Complete the returns form included with your order and place it inside your parcel. This helps us process your return without delay.
2. Visit the An Post returns page and follow the instructions to generate your return label.
3. We recommend using the drop-off option at your local post office rather than arranging a collection.
4. Keep your proof of postage until we have confirmed that your refund has been completed.

Please allow up to 7 working days for your parcel to reach us, excluding weekends and public holidays.

Once your return has been received, we aim to inspect and process it within 10 working days. We will email you to confirm that your return has arrived and to notify you whether your refund has been approved.

Approved refunds will be issued automatically to the original payment method. Standard delivery charges are not normally refunded under our extended 30-day returns policy unless the goods are faulty or incorrect, or the delivery charge must be refunded under your statutory cancellation rights.

If you have received a faulty or incorrect item, please contact our Customer Service team before returning it. The €4.95 return charge will not apply to confirmed faulty or incorrectly supplied items.